Service (786) 475-3445
Free Shipping on Orders $75+
30 Day Easy Returns
Courier Delivery Should arrive by Christmas - contact us to confirm this!
Please use our UK website in pounds for orders to : www.crookandstaple.com
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Please use our EU website in Euros for orders to : eu.crookandstaple.com
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Please use our Canadian website in Canadian Dollars for orders to : ca.crookandstaple.com
You are currently on our US website

About Us

Matthew Petrie, Bassoonist & Owner of Crook and Staple

Crook and Staple was founded in 2011 by Matthew Petrie, a professional bassoonist, who was finding difficulty obtaining double reed instrument parts and accessories quickly for oboe & bassoon. Matthew plays with major orchestras including Co-Principal Bassoon in the Philharmonic Chamber Orchestra of London, guest principal seat with Filarmonica Oltenia (Romania), Welsh Session Orchestra, Bristol Ensemble, The National Symphony Orchestra, Southern Sinfonia, Welsh Camerata, British Sinfonietta, studio recording with Sony Music, Centaur Records USA & lots more alongside solo work with the Philharmonic Chamber Orchestra of London and Bristol String Orchestra. Matthew is also the proud owner of a Mollenhauer contrabassoon with which he regularly performs, including a performance of the Schoenberg Chamber Symphony a short while ago (if you've played this piece you'll know it is rewarding but  hard work!).

Matthew Petrie performing Elgar's Romance for Bassoon & Orchestra with the Philharmonic Chamber Orchestra of London

Crook and Staple is one of the leading double reed retailers. Our offices are based in Monmouth, UK. Its success has resulted from a secure customer centric approach, including a prompt and helpful service, great quality products & highly specialist double reed advice.

Due to an increase in demand for our products (now shipping 35% of our orders worldwide!) we now have 5 double reed specialists working for us. As a result, in 2014 we introduced a 'Live Chat' service on our website which has proven very successful in providing advice & help rapidly to our customers worldwide. This is enabling us to provide one of the most comprehensive and knowledgeable support services worldwide. We have just reached the milestone of 1,450+ reviews with an average rating of 5 stars and despatched nearly 15,000 orders!

Eliza manning the stool at the BIG Double Reed Day 2017

We have a large free resource section within the website (scroll down to the bottom left for the links), including a highly regarded oboe reed adjusting guide & bassoon reed adjusting guide. If there is a guide you would like to be written please get in touch with us!

We look forward to helping every double reed player, whether you just need some friendly informed advice or need a double reed accessory delivering quickly to your door!

We have been featured on the Royal Welsh College of Music & Drama's blog - have a read here!

 

BIG Double Reed Day 2016 - Crook and Staple Stand

Welsh Government Young Entrepreneur Award 2012

This prestigious award was presented to Matthew Petrie, within the first year of launching the business, by the the Welsh Assembly Government, Royal Welsh College of Music & Drama & University of Glamorgan Centre for Enterprise. The award was given in recognition of business excellence. This has enabled a number of unique and powerful partnership opportunities and is one of the most successful schemes of its type in Europe.

Image on left: Crook and Staple attending the BIG Double Reed Day 2016 at the Guildhall School of Music and Drama, London

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Excellent Customer Service - (786) 475-3445

Our customers love us, just have a look the latest reviews on our product pages or the latest few reviews we have received below!
 
Free Shipping on Orders $75+

Only 'Express Courier Shipping' may arrive by Christmas - contact us to confirm this!

*Monday to Saturday 9am-4pm, excluding public holidays and not taking into account the time that US customs may take to process a parcel which is out of our control. This is the last recommended posting date, however, this delivery service is not guaranteed to arrive before Christmas

For EU delivery see:  eu.crookandstaple.com

Easy 30 Day Returns

Occasionally you may need to return items – please email us with the details of the return within 30 days of receiving the order. We'll then send you an email back to confirm the return the refund or exchange along with out return address to one of our stores or via post for an exchange or refund.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery; we habve extended this to 30 days. This excludes the products listed as exceptions below.

Conditions of Return
Items must be in their original condition with the packaging unopened and accompanied with your receipt of purchase.

Shipping Charges
We will cover the postage for returning/replacing items that were sent in error or defective when delivered (please contact us to advise the shipping method), otherwise you will be responsible for any costs incurred in returning items to us. We highly recommend that you send items back via a traceable service and take out postal insurance to cover their value, as we are not responsible for the risk of loss or damage to such goods.

Products we are Unable to Exchange or Refund
Unless faulty or not as described, we cannot refund or offer an exchange on:

-> Earrings
-> Items intended for aural use, such as reeds
-> Digital Sheet Music Downloads & Print on Demand item(s)
-> Labour/Parts to customise an item(s)
-> Unsealed CDs, DVDs or other recording media, software or video's
-> Software Site Licenses (for Schools, Colleges & Universities)
-> Personalised, Specially made or made to measure products cannot be returned unless faulty
-> We are unable to cancel 'Digital Sheet Music Downloads & Print on Demand' items.

View the full Returns Policy
Lowest Price Guarantee!

All of our products are price checked against our competitors on a regular basis to ensure that we are giving you the best price possible.

If you find a lower price from a retailer in the UK on a product that isn't on special offer, we'll match their price & then take an extra £2.50 off the price. Just send us the name of the product & where it is cheaper to sales@crookandstaple.com and we'll arrange for you to receive the lowered price!


Please note that this comparison is between UK retailers and where the product isn't on a special offer or part of a sale on our competitors website.
Lowest Price Guarantee!