Service (786) 475-3445
Free Shipping on Orders $75+
30 Day Easy Returns
Please use our UK website in pounds for orders to : www.crookandstaple.com
You are currently on our US website
Please use our EU website in Euros for orders to : eu.crookandstaple.com
You are currently on our US website
Please use our Canadian website in Canadian Dollars for orders to : ca.crookandstaple.com
You are currently on our US website

Your Security

Our Security Measures Explained:

Customer security whilst on our website is of the utmost importance to us and we will never knowingly allow our security measures to be compromised.

us.crookandstaple.com is secure

HTTPS Secure Communications

When making payments you will notice the "HTTPS" in the address bar (https://us.crookandstaple.com). This provides the assurance that your browser is using secure communications, to securely identify the web server with which you are actually communicating and to protect your online shopping, payment transactions and privacy.

Certified Level PCI  Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard at which ensures the security & protection of sensitive customer information including credit cards. The purpose is to ensure that customers' sensitive data is as safe as possible when they purchase products online.

Therefore, when making payments our site you will notice that the beginning of the web address has changed to https://us.crookandstaple.com This means that your personal details protected by a Certified Level 1 PCI DSS Compliant

Comodo SSL Certificate

In addition to this your personal details are protected by a Comodo SSL Certificate. You can check that this is valid by going to our 'Checkout Page' where, there is a Comodo Site Seal. If you hover your cursor over this logo it check that the website is valid and then display the words: 'Secure & Authentic Site'.


Phishing

Phishing is when someone tries to trick you to give confidential personal information. i.e. a company falsely claims to be a legitimate company and sends you an email in an attempt to get you to email back confidential personal information that will be used for identify theft or fraud.

At Crook and Staple, we never ask for personal information via email, we always ask you to call us to ensure the security of your personal data is kept confidential. If you receive an email requesting such information, please do not respond to the email and let us know.

Privacy Promise

Your privacy is exceptionally important to us and we promise never to pass on your personal details to any 3rd parties for mailing or marketing purposes. We treat your personal information as highly confidential.

When you purchase from us we collect personal information from you and this is stored on our secure servers (ie your name, address, email, etc). We also fully comply with all applicable Data Protection and Consumer Legislation.

 

All these measures have been setup to ensure that your data is secure when visiting & purchasing from our site.

Should you have any concerns please contact us to discuss this further.

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Excellent Customer Service - (786) 475-3445

Our customers love us, just have a look the latest reviews on our product pages or the latest few reviews we have received below!
 
Free Shipping on Orders $75+

USA, Singapore, Australia, China, Japan, Russia, New Zealand, Brazil, South Korea, Saudi Arabia & Macao

Saver Shipping (usually 7-12 days) FREE for orders over $75 otherwise $4 Usually Delivered within 7-12 Days (from dispatch)*
Standard Shipping (4-8 days) FREE for orders over $100 otherwise $8.49 for orders upto $64.99 or $6.99 for orders between $75 & $99.99 Usually Delivered within 4-8 Days (from dispatch)*
Express Shipping (1-3 days) $30 for orders upto $149.99 or $39 for orders over $150 Delivered within 1-3 Days (from dispatch)*

*Monday to Saturday 9am-4pm, excluding public holidays and not taking into account the time that your countries customs may take to process a parcel, which is out of our control.

View the worldwide Shipping options
Easy 30 Day Returns

Occasionally you may need to return items – please email us with the details of the return within 30 days of receiving the order. We'll then send you an email back to confirm the return the refund or exchange along with out return address to one of our stores or via post for an exchange or refund.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 14 working days of delivery; we habve extended this to 30 days. This excludes the products listed as exceptions below.

Conditions of Return
Items must be in their original condition with the packaging unopened and accompanied with your receipt of purchase.

Shipping Charges
We will cover the postage for returning/replacing items that were sent in error or defective when delivered (please contact us to advise the shipping method), otherwise you will be responsible for any costs incurred in returning items to us. We highly recommend that you send items back via a traceable service and take out postal insurance to cover their value, as we are not responsible for the risk of loss or damage to such goods.

Products we are Unable to Exchange or Refund
Unless faulty or not as described, we cannot refund or offer an exchange on:

-> Earrings
-> Items intended for aural use, such as reeds
-> Digital Sheet Music Downloads & Print on Demand item(s)
-> Labour/Parts to customise an item(s)
-> Unsealed CDs, DVDs or other recording media, software or video's
-> Software Site Licenses (for Schools, Colleges & Universities)
-> Personalised, Specially made or made to measure products cannot be returned unless faulty
-> We are unable to cancel 'Digital Sheet Music Downloads & Print on Demand' items.

View the full Returns Policy
Lowest Price Guarantee!

All of our products are price checked against our competitors on a regular basis to ensure that we are giving you the best price possible.

If you find a lower price from a retailer in the UK on a product that isn't on special offer, we'll match their price & then take an extra £2.50 off the price. Just send us the name of the product & where it is cheaper to sales@crookandstaple.com and we'll arrange for you to receive the lowered price!


Please note that this comparison is between UK retailers and where the product isn't on a special offer or part of a sale on our competitors website.
Lowest Price Guarantee!